Refund policy
RETURN & REFUND POLICY
Last updated: September 23, 2026
At VorexFit, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.
30-DAY RETURN POLICY
We have a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging. You will also need your order number, receipt, or other proof of purchase.
To request a return, please contact us at:
smit96234@gmail.com
Please do not send your item back without contacting us first.
If your return request is accepted, we will provide you with the appropriate return address and instructions on how and where to send your package.
Items returned without prior authorization may not be accepted.
RETURN SHIPPING COSTS
Unless the item arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless required by applicable law or the return is due to our error.
We strongly recommend using a trackable shipping service when returning an item. VorexFit cannot be responsible for return packages lost in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at smit96234@gmail.com.
Please include your order number, a description of the problem, and clear photos or videos showing the issue when applicable.
After reviewing your request, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
• Items that have been used, damaged, or altered after delivery
• Items returned without their original packaging when the packaging is reasonably necessary to resell the item
• Gift cards
• Personalized or custom-made products
• Items specifically marked as final sale, where permitted by applicable law
These restrictions do not limit any rights you may have under applicable consumer protection laws.
If you are unsure whether your item is eligible for a return, please contact us at smit96234@gmail.com before sending it back.
EXCHANGES
If you would like a different item or variant, please contact us first.
Where appropriate, the fastest way to exchange an eligible product may be to return the original item and place a new order after the return has been approved.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at smit96234@gmail.com.
We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
REFUNDS
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
smit96234@gmail.com
EUROPEAN UNION RETURNS
If your order is delivered to a country where applicable consumer protection law provides a statutory cancellation or withdrawal right, those statutory rights will apply.
For customers in the European Union, this may include the right to cancel or return qualifying purchases within 14 days without providing a reason, subject to applicable exceptions and legal requirements.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
RETURN ADDRESS
Please do not return products to the address shown on your package without contacting us first.
The appropriate return location may vary depending on the product and fulfillment location.
Contact us at smit96234@gmail.com to request a return. Once your return is approved, we will provide the applicable return address and instructions.
CONTACT US
If you have any questions regarding returns, refunds, damaged products, or your order, please contact us:
VorexFit
Email: smit96234@gmail.com
We aim to respond to customer inquiries as quickly as reasonably possible.