Shipping policy

SHIPPING POLICY

Last updated: September 24, 2026

Thank you for shopping with VorexFit. We aim to process and deliver your order as quickly and reliably as possible. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or unexpected circumstances, processing may take slightly longer.

ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, estimated delivery is typically:

United States: 4–7 business days

Delivery times are estimates and not guaranteed delivery dates.

Delivery times may occasionally vary due to carrier delays, severe weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is available for your order or destination, this will also be displayed during checkout.

ORDER TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow some time after receiving your tracking information for the carrier's system to update.

In some cases, tracking information may take several business days to show movement.

MULTIPLE PACKAGES

In some circumstances, products in the same order may be fulfilled from different locations.

As a result, an order may arrive in more than one package and packages may be delivered on different dates.

You will not be charged additional shipping fees solely because we fulfill an order in multiple packages unless clearly disclosed before purchase.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your name, street address, apartment or unit number, city, state or province, postal code, country, and other relevant delivery information before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at:

smit96234@gmail.com

We will make reasonable efforts to update your information before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

DELIVERY DELAYS

Occasionally, shipments may experience delays due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, holidays, transportation delays, or unusually high shipping volumes.

If your order is significantly delayed, please contact us at smit96234@gmail.com and we will assist you in checking the available shipping information.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for paying them upon import or delivery, subject to applicable law.

VorexFit does not control charges imposed by local customs authorities.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier when appropriate.

If you still cannot locate your package, contact us at:

smit96234@gmail.com

We will review the available tracking and order information and assist you with the next appropriate steps.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

Include your order number and clear photos or videos of the damaged product and packaging where applicable.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer laws.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at smit96234@gmail.com.

We will try to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

RETURNS

For information about returns, exchanges, damaged products, and refunds, please review our Return & Refund Policy.

Do not return a product without first contacting us and receiving return instructions.

CONTACT US

If you have questions about your order, shipping, or tracking, please contact:

VorexFit

Email: smit96234@gmail.com

Website: vorexfit.store